Frequently Asked Questions

1. What is a live engraving bar?

A live engraving bar is an on-site experience where guests can have items personalized in real time. Using professional engraving tools, we customize each item with names, dates, or meaningful words — creating timeless keepsakes during your event.

2. Where are you located?

We are based in Toronto, Canada, and serve the Greater Toronto Area (GTA) and surrounding regions. For select premium events, travel and setup outside the GTA may be available upon request.

3. How far in advance should I book?

We recommend booking at least 1-2 months in advance to ensure availability and allow time for personalization and planning. For high-demand seasons, earlier is best.

4. Is there a minimum order quantity?

Yes. Our minimums are:

• 50 items for The Éclat Customs Experience (live engraving booth)

• 25 items for Souvenir Drop-Off orders—though optional styled stations require 100+ items.

5. Can I order without booking the live booth?

Absolutely. Our Souvenir Drop-Off / Delivery option allows you to pre-order engraved keepsakes without the on-site experience.

6. What types of items can I customize?

Our catalogue includes a variety of elegant keepsakes like:

• Passport holders

• Luggage tags

• Leather Trays and Pouches

• Glass Tumblers

• Keychains

• And more

You can view the full selection in our Product Catalogue.

7. Can guests choose what to engrave on-site?

Yes! During The Éclat Customs Experience, guests can request initials, names, or short phrases. Our team will engrave their item live.

8. What personalization options are available?

Most items can be personalized with:

• First names or initials

• Monograms

• Short messages or dates (depending on item size)
  We’ll guide you through available fonts and layouts when you book.

9. Do you travel outside of the GTA (Greater Toronto Area)?

Yes, we do! Travel fees may apply for events outside our standard service area. Let us know your event location and we’ll include this in your quote.

10. Can you match our event colors or theme?

Absolutely. We style every booth or drop-off station to align beautifully with your palette or event concept. Just let us know your color scheme and inspiration.

11. What happens after I submit a quote request?

Once you submit your form, we’ll review your details and send a personalized quote within 1–2 business days, along with next steps for booking.

12. Do you offer rush orders?

Rush options may be available depending on the product and timeline. Please reach out directly to inquire, and we’ll do our best to accommodate.