Frequently Asked Questions

What is a live engraving bar?

Éclat Customs is a personalized gifting studio offering live on-site engraving experiences and custom keepsake souvenirs for weddings, events, and celebrations. Based in Toronto, we specialize in leather goods, tumblers, and curated pieces guests can personalize in real-time or receive pre-engraved.

Where are you located?

We’re based in Toronto, Canada, and serve the GTA and surrounding regions. We also ship souvenir-only orders across Canada and internationally.

How far in advance should I book?

We recommend booking at least 1-2 months in advance to ensure availability and allow time for personalization and planning. For high-demand seasons, earlier is best.

Is there a minimum order quantity?

Yes. Our minimums are:

• 50 items for The Éclat Customs Experience (live engraving booth)

• 25 items for Souvenir Drop-Off orders—though optional styled stations require 50+ items.

Can I order without booking the live booth?

Absolutely. Our Souvenir Drop-Off / Delivery option allows you to pre-order engraved keepsakes without the on-site experience.

Is there a deposit?
Yes. We require a 50% non-refundable deposit to reserve your date.

The remaining balance is due 15 days before your event.

What is the $100 deposit fee for?
This covers up to 1 hour of service extension. If 20% of items are still unclaimed 30 minutes before the scheduled end, we’ll automatically extend unless otherwise advised by the host/coordinator.

Can guests choose what to engrave on-site?

Yes! During The Éclat Customs Experience, guests can request initials, names, or short phrases. Our team will engrave their item live.

Can I use my own logo or event monogram?
Yes! We offer logo engraving for all items for an additional $50 flat design fee.

Do you use real leather?
Most of our items are made with vegan PU leather, but we also offer genuine leather options for select sets like passports and tags.

Do you travel outside of the GTA (Greater Toronto Area)?

Yes, we do! Travel fees may apply for events outside our standard service area. Let us know your event location and we’ll include this in your quote.

Can you match our event colors or theme?

Absolutely. We style every booth or drop-off station to align beautifully with your palette or event concept. Just let us know your color scheme and inspiration.

What happens after I submit a quote request?

Once you submit your form, we’ll review your details and send a personalized quote within 1–2 business days, along with next steps for booking.

How long does each engraving take?
Approximately 2 minutes per item, depending on complexity and material.

Do you offer rush orders?

Rush options may be available depending on the product and timeline. Please reach out directly to inquire, and we’ll do our best to accommodate.